All bookings are subject to confirmation in writing. A booking is only confirmed once you receive written acknowledgement from Flex Lifestyle Group.
Payment is taken in advance via our secure booking system or by invoice for account clients. Account terms are available on request.
Cancellations made more than 24 hours before pickup are refunded in full. Cancellations within 24 hours of pickup may be subject to a charge, detailed in your booking confirmation.
Airport pickups include one hour of free waiting time from landing. Other pickups include 15 minutes of free waiting time. Additional waiting is charged at our hourly rate.
Smoking and vaping are prohibited in all vehicles. Our chauffeurs reserve the right to refuse service to any passenger behaving in a way that threatens safety or damages the vehicle.
Flex Lifestyle Group is fully insured for private hire operations. Our liability is limited to the amount paid for the journey. We are not liable for missed flights, trains or appointments resulting from circumstances beyond our control (traffic, weather, road closures).
Private jet and helicopter charters are brokered through third-party operators. Terms of carriage are those of the operating carrier; Flex Lifestyle Group acts as agent only.
We collect only the information needed to operate your booking: name, contact details, pickup and drop-off locations, flight details where relevant, and payment information. We do not collect or store card numbers directly — these are handled by our PCI-compliant payment provider.
Your data is used solely to deliver your booking and keep you informed. We do not sell, trade or share your information with any third party, other than the dispatch and driver assigned to your journey.
Under UK GDPR, you have the right to request a copy of the personal data we hold on you, to request correction or deletion, and to lodge a complaint with the ICO. Contact us at contact@flexlifestylegroup.com for any data-related request.
This website uses minimal technical cookies only (no tracking). Our booking platform (Fleetpilot) and payment provider may set their own cookies — please refer to their privacy policies.
This page is a summary and is not a substitute for a full legal agreement. For questions regarding these terms, please email contact@flexlifestylegroup.com.
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